Refund policy

We have a 15-day return policy for our kits and accessories, which means you have 15 days after receiving your item to request a return. For custom guitars we do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at contact@combineguitars.com with details of the product and the defect.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Unless the items are defective or damaged, the buyer is responsible for any costs associated with the return shipment. In circumstances where a product is defective or damaged, you should promptly contact us with details of the product and the defect.

To start a return, you can contact us at contact@combineguitars.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. After receiving return a shipping label you have 30 days to the send the return. If after 30 days the return has not been shipped, the return process will be cancelled.

You can always contact us for any return question at contact@combineguitars.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products. Please get in touch if you have questions or concerns about your specific item. On-sale items will be refunded for their sale amount.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Combine Custom Shop Warranty

Custom Electric instrument limited lifetime warranty
Combine Guitars warrants this Combine brand instrument to be free from defects in materials and workmanship for as long as it is owned by the original retail purchaser, except that pickups, switches, jacks, controls, all other electronic components, tuning machines, hardware, pick guards, plated surfaces, gig bags, cases and case hardware are warranted for a period of one (1) year from the date of original purchase. This warranty applies only to the original retail purchaser that purchased directly from Combine Guitars and is subject to the limitations set forth herein.

Important: Please retain your original sales receipt. It is your proof of purchase validating this limited warranty.

To receive warranty service, return the complete instrument to Combine Guitars, with your sales receipt as proof of purchase, during the applicable warranty period. Defective components that qualify for coverage under this warranty will be repaired or replaced (at Combine’s discretion) without charge. Remedies beyond normal service repair of any Combine Guitars instrument require both an evaluation and confirmation of the defect and a direct recommendation to Combine Guitars for alternative considerations. All transportation, insurance and freight charges associated with warranty service and repairs on Combine Guitars custom instruments are the responsibility of the purchaser, as is any service initiated for the purpose of customizing setups or adjustments beyond our specifications. Initial standard setup and adjustment of the instrument and its components at the time of purchase are considered normal product preparation, and are not covered by this warranty.

Limitations and Exclusions

The following items are not covered by this warranty:

Fret wear, saddle wear, nut wear, strings and batteries.
Setups, adjustments or routine maintenance of any kind.
Damage to finishes or cracks/splitting/warping of wood due to changes in temperature or humidity, exposure to or contact with sun, fire, moisture, body salts and acids of perspiration, guitar straps, guitar stands/hangers made from vinyl, plastic, rubber or other synthetic materials, any other chemicals or non-approved polishes.
Damage, corrosion or rusting of any hardware components caused by humidity, salty air, or exposure to the moisture, body salts and acids of perspiration.
Any damage to an instrument resulting from customization or modification.
Normal wear and tear on any part of the instrument, case or gig bag including jacks, controls, switches, plated surfaces, tuning machines, pick guards, zippers, clasps, handles, latches, case hardware etc.
All other damage and deterioration due to normal usage, wear and tear, aging, accidents, neglect, abuse, or Acts of God.
Any instrument, whose serial number is missing, altered or tampered with in any fashion.
Any instrument purchased from anyone other than Combine Guitars.
Instruments that have been serviced by unauthorized persons (any person other than Combine Guitars or a Combine-authorized guitar repairman/technician/luthier).

The foregoing constitutes the only warranty made by Combine Guitars with respect to the products and is made expressly in lieu of all other warranties expressed or implied.

Combine Guitars, Inc. assumes no liability for property damage resulting from neither failure of this product nor any loss of income, satisfaction, or damages arising from the loss of use of same due to defects or availability of same during service.

*This warranty applies only to Combine Guitars custom instruments manufactured after January 1, 2022.